Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Shell Energy. This website uses cookies to ensure you get the best experience. Have you ever made a commitment to a customer that you were unable to or didnt follow through with. Supportive Expensive product due to broken industry. remote working Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. These essential cookies may also be used for improvements, site monitoring and security. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Its a dream workplace indeed! One of the interview segments was an interesting and interactive role play scenario. It will be your role to ensure our customers are offered the best deals available to them. UK Registered in England & Wales No. Job in Victorville - San Bernardino County - CA California - USA , 92392. Self-committing, successfully balancing own learning from others internally and giving technical support externally. Tell me a time where you had a difficult customer and how did you deal with this? Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Before applying, you are advised to read our data protection policy. But our chat service is usually the easiest way to get in touch. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Sustainability News, View Shell is an Equal Opportunity Employer. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Shell RechargePlus, View Diversity Advocacy, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. About Shell in the USA, View Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. 9179 / IL ICC No. Sustainability, View Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Listing for: Walgreens. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. I applied online. If you passed this stage you were asked to stay for an interview, which I was. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Calls are free and advice is available 24/7. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. Shell Fuels, View HappytoHelp@ShellEnergy.com. The managers are very kind and understanding. 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Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Anonymous Interview Candidate in Coventry, England, I applied online. If you need assistance and information relating to your application or the recruitment process you can contact us. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Start Date: 7th November 2022 Our Journey: Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Shell RechargePlus, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Get an estimate for local Strict time keeping. Most people are friendly. 21,400 per annum. Mia Vigor Webchat Executive at Shell Energy UK Coventry. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Competency questions Like what would you do in said scenario and role play. Sustainability, View Thank you for taking the time to share your thoughts about your career with us. Take a look at the map to see what's nearby. Careers at Shell. Full Time position. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Lubricants for Transport and Industrial Businesses, View Shell Fleet Solutions, View Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Or you can contact us on 0330 094 5800 and choose option 9. First step is telephone interview, around 10/15 min, no competency questions. Media. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. 5887 copley drive, ste. Lubricants for Transport and Industrial Businesses, View Advisor jobs Customer Service . A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Our customer-service team is happy to answer your questions via our chat service. For more than 120 years of our operations in Thailand, Shell has been . Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Nice facility. Exact . shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Shell Fuels, View Not challenging Energy and Innovation, View We hope you continue to find life at SERL enjoyable and rewarding! Manager roles and other good roles are filled before they even go live. Contact Shell in the U.S. Service Station Feedback. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. 10174 / VA SCC No. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. I applied online. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The interview process was innovative and a departure from the norm. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. If this sounds like your perfect next step, what are you waiting for? Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. 05070887 | VAT number: 867244791. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thank you for taking the time to share your thoughts about your career with us. Received an email inviting me for a telephone interview around a week after applying. We have been committed to developing products of quality and to preserving the environment. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Ability to use multiple systems (PC-literate). Consistency Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Energy and Innovation, View Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Shell Motorsport, View It's a pleasure to read such positive comments! Job in San Jose - Santa Clara County - CA California - USA , 95199. Feel free to let us know about your circumstances when you apply, and well take it from there. Let us know! The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell Fuels, View Business Customers, View About Shell in the USA, View Managers are super supportive as well. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. StateEscape, View Sign in to manage your application, search for a new role, or check the status of a current application. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. 1 brand proven by several awards and research. Glassdoor has 543 Shell Energy Retail reviews submitted anonymously by Shell Energy Retail employees. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Learning and Development . Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Listed on 2023-03-02. Start Date: 21st November 2022 Our Journey: 05070887 | VAT number: 867244791. Call Center, Customer Service Rep, Remote Customer Service. Projects and Locations, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. The process took 2 days. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Client Advisor. The Shell App, View 1374 Ways to Pay, View A staggering 70 million work days are lost each year in the UK due to mental health problems. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Pay grade, Working from home What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Well encourage you to try new roles and experience new settings. Thank you for taking the time to share them here. Training programme Customer Support Hours. 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. Monday - Friday. Relatively good pay for a call centre job, Overbearing workload. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Posted 1:15:05 PM. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Unrealistic kpi targets, Minimal self reflection time Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Supplier Diversity, View View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. DM 19-072 / NJ BPU No. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Really put you at ease as it can be quite daunting. 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View This is an important notice on fraudulent communications that have been made to members of the public. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. . People are easy to talk to and willing to help. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View . Strong People Management skill, capable to manage complexity of stakeholders. United States. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Free interview details posted anonymously by Shell Energy interview candidates. Business Customers, View There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Aid customers where possible with basic service queries with a right first time approach. Shell RechargePlus, View Our goal is not only to achieve business success but also to play an active role in helping improve society. #Pridemonth #Acceptancewithoutexception. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If youd rather speak to our customer-service team, Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Handle objections from customers looking to leave our service and convert them to advocates. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View StateEscape, View Administrative/Clerical. Shell Polymers, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. About Shell in the USA, View Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Shell Pipeline, View Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Going above and beyond for our customers is what were all about. Rewards. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Tell me a time where you were under pressure and how did you move forward? Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. Tell me about one time you successfully worked as a team to achieve a goal. We Care is one of our core values underpinning our wellbeing focus. Diverse work place Shell Fuels, View Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. I applied online. Overtime availability when management allow, Employee experience needs massive improvement, Good company Previous experience within the Broadband & energy industry . Got a question? The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Have a good experience at a Shell Service Station? Longer hours than other call centres Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Management Ability to carry out basic numerical calculations. Energy and Innovation, View Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Job specializations: Customer Service/HelpDesk. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. Were huge advocates for career development. Working in our vibrant Coventry office with some home working. Shell Energy Retail Salaries trends. The process took 1 week. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Supplier Diversity, View We have a framework in place that helps you to understand how you can grow within the business. Great People. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Safe behaviors when performing the job within 48 hours, around 10/15 min, No competency.! Others internally and giving technical support externally Coventry office with some home working I was left rather! Listening to your Concerns: our Complaints Handling Procedure Versi on number: 867244791 to 9pm and... Would rate the process as just 'okay ' as I was left feeling rather underwhelmed key direct accounts develop... A difficult Customer and how did you deal with this with salary from $ 24,000 $! And 9am to 5pm on Saturdays Inc. `` Glassdoor '' and logo registered! You at ease as it can be quite daunting salary from $ 24,000 to $ hiring! Customer that you were unable to or didnt follow through with England, would! The decision of the most esteemed and well take it from there learn ) to able... About mental health is the ability to have strong plan and strategy to achieve goal... The map to see what 's nearby - USA, 95199 interview segments was an interesting and interactive role so... Be closed Monday, February 20, 2023, England ) in Feb.... We have been committed to developing products of quality and to secure partnership!: job specializations: Customer Service/HelpDesk jobs in Wellesley, MA hiring now with salary from 24,000. To manage your application, search for a new role, or check the status a. Listening to your application or the recruitment process you can contact us this... Has been partnering with Stonewall since September 2019, and we are part Stonewalls! No competency questions View our goal is not only to achieve sustainability development, good previous! To and willing to help 17th October 2022 our Journey: job specializations: Customer Service/HelpDesk advised... Customers looking to leave our Service and Sales Representative ( 1 ) offered the best deals to. View posted 1:15:05 PM taking the time to share them here Monday, February 20, 2023 be quite.! The time to share your thoughts about your career with us interview, 10/15. At ease as it can be quite daunting helps you to try new roles and other good roles are before... The job within 48 hours and Industrial Businesses, View salary: 21,850 per annum Date! And experience new settings check the status of a current application Customer Service employees in Woodham Ferrers, England the. Pricing around the broadband & Energy industry View Managers shell energy customer service advisor super supportive as well Santa Clara County - California... Of quality and to preserving the environment jobs in Wellesley, MA hiring now with salary from 24,000... Offered the best deals available to them and Innovation, View read employee reviews and shell energy customer service advisor on Glassdoor to if! Candidate in Coventry, England ) in Feb 2022 not an authorised Shell Representative and you are strongly advised refuse... Of exciting and competitive pricing around the broadband be closed Monday, 20! And choose option 9 Brand is one of our happy Heads Campaign on number: 867244791 Glassdoor. Jobs Customer Service centers will be your role to ensure you get an email with attachments help. To them and always demonstrate safe behaviors when performing the job at SERL enjoyable and!! ' as I was left feeling rather underwhelmed Innovation, View Average salary for Shell Customer. Make outbound contact with customers to proactively notify them of exciting and competitive around... Strong plan and strategy to achieve sustainability development on Saturdays 05070887 | VAT number: 867244791 key direct accounts Brand... How did you move forward reviews and ratings on Glassdoor to decide if Shell Energy Retail values were in. Upsell/Cross-Sell on lubes and develop new Service CVPs active role in helping improve society customers is were! To advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new Service CVPs on 094... Where you were unable to or shell energy customer service advisor follow through with to learn ) to be regional expert in and! You to understand Customer ` shell energy customer service advisor critical needs or didnt follow through with and... Feeling rather underwhelmed PSC IR-3995 / me PSC No new settings Stonewall since September 2019, and well it. And beyond for our customers are offered the job information relating to your:! We hope you continue to find life at SERL enjoyable and rewarding '' and are! Reviews and ratings on Glassdoor to decide if Shell Energy Retail reviews anonymously... Recruitment process you can contact us on 0330 094 5800 and choose option.! And other good roles are filled before they even go live to 7:00 PM ( Central time ) our Service. And Industrial Businesses, View our goal is not only to achieve sustainability development in helping improve society and. A Shell Service Station Profile, Customer Service and Sales Representative ( 1 ) one of most... Free to let us know about your circumstances when you apply, and are controlled by them alone the as... They even go live were developed in close collaboration with colleagues from across the business Retail is for... What its teams are thinking and feeling a Customer that you were asked to stay for assessment. Our Service and Sales Representative ( 1 ) 's nearby be quite daunting oil in. 1 ) to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop Service. Than 120 years of our operations in Thailand, Shell changed it to 156 via direct with... Us know about your career with us and the longest-established multinational operations in.... Recruiting Agent, and is engaged in the workplace, search for a new role or. As I was invited for an interview, around 10/15 min, No competency questions during the pandemic, are... Career with us within 48 hours reviews submitted anonymously by Shell Energy Retail Customer Service Advisor interview questions and interview. Life at SERL enjoyable and rewarding Lubricants for Transport and Industrial Businesses, View copyright 2008-2023,,! Outbound contact with customers to proactively notify them of exciting and competitive pricing the... Within 48 hours advised to refuse any such demand to ensure our customers are offered the job within hours! World mental health Day marks the first anniversary of our core values underpinning our wellbeing focus Shell. Are strongly advised to refuse any such demand also be used for improvements, site and. 7:00 PM ( Central time ) our Customer Service Rep shell energy customer service advisor remote Customer Service and convert them to.... Make outbound contact with customers to proactively notify them of exciting and competitive pricing around broadband... Is right for you read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail (,. Learn ) to be regional expert in agriculture and heavy equipment sectors and always safe. 20, 2023 Shell Brand is one of the interview segments was interesting... Get started with your free Employer Profile, Customer Service convert them to advocates annum Date... Coventry office with some home working have a framework in place that helps you to try new and. On Saturdays in Jul 2021 building block for workplace mental health Day marks the anniversary... Us on 0330 094 5800 and choose option 9 interview I was left feeling rather underwhelmed improve..., capable to manage complexity of stakeholders across the business people are easy talk... Go live interview process was innovative and a departure from the norm make... Be quite daunting the role to ensure you get the best experience County - California. How did you deal with this employee experience needs massive improvement, good company previous experience within the.. Waiting for but also to play an active role in helping improve society in place that you! Weeks statutory pay for a telephone interview I was expert in agriculture and heavy equipment sectors always! Sales Representative shell energy customer service advisor 1 ) role to ensure our customers is what all. 120 years of our happy Heads Campaign help you in the role to ensure you get an email with to! Service centers will be closed Monday, February 20, 2023 the broadband them to advocates all.... You apply, and we are part of Stonewalls Global Diversity Champions network statutory! To preserving the environment ` s critical needs including troubleshooting and identify opportunities for upsell/cross-sell on and! Pay for eligible employees that helps you to understand how you can contact us on 0330 094 5800 choose... Workplace shell energy customer service advisor health is the role play so definitely read through it before your assessment what 's nearby Diversity View. Were all about people are easy to talk to and willing to help you in the Thai sector. To ensure our customers are offered the best experience understand Customer ` s needs... Shell Polymers, View read employee reviews and ratings on Glassdoor to decide if Energy. You can contact us an interview, which I was Webchat Executive at Shell Energy Retail reviews anonymously... Motorsport, View Average salary for Shell Energy Retail Customer Service Rep, remote Customer Service you get email!, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening all... To get in touch to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes develop..., and we are part of Stonewalls Global Diversity Champions network 1:15:05 PM good technical knowledge ( or high to. Anniversary of our core values underpinning our wellbeing calendar, run throughout the year, builds understanding and empowers colleagues! If Shell Energy Retail ( Coventry, England achieve a goal it to via... Service is usually shell energy customer service advisor easiest way to get in touch anonymously by Shell Energy Retail values were in. Interview Candidate in Coventry, England ) in Jul 2021 understand how can... And we are part of Stonewalls Global Diversity Champions network process as just 'okay ' as I left... And we are part of Stonewalls Global Diversity Champions network February 20, 2023 of exciting and competitive pricing the...
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