Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Unweighted base: Claimants who had third person support only (n=240). Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. When making a claim for PIP, individuals make an initial call to provide DWP with initial information and complete a questionnaire detailing how their condition affects them. Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. The most common reasons for preferring this assessment mode included being able to see the assessor while remaining comfortable at home and being better able to show their condition. Over two thirds (68 per cent) did not report any other difficulties. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. What is the PIP medical assessment?. Be yourself; you want them to see you how The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Georgia Lucey This kind of assessment is done by Atos or Capita based on your location in the country. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. WebIntroduction. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Be yourself; you want them to see you how To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). This report is based on data from two telephone surveys conducted between July and October 2020. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. Coded open text question. They later changed the award because they looked into everybodys claim as they felt they hadnt been Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Nine in ten (91 per cent of) claimants said they received this information. You will need to contact the assessment provider and request a home assessment. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. That's why benefits like Personal Independence Payment (PIP) can make such a difference. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. 30 September 2020 at 8:04AM in Disability money matters. Differences were less pronounced according to previous experience of a face-to-face assessment. Can I cancel something I've done when I'm unwell? Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. Unweighted base: only claimants who prefer telephone assessments (n=693). Hopefully you will be "lucky" The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. The article then gets reviewed by a more senior editorial member. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Unlike the regression analysis for PIP claimants, there was evidence from our final models for WCA respondents that the relationship between a respondents age and their channel preference varied by their gender. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. About a third (36 per cent) of claimants who were awarded PIP gave the same response. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. This tool will help you work out how to save to pay off debts or buy the things you want. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Claimants reporting mental health conditions were slightly less likely to feel comfortable (74 per cent) than those who did not report mental health conditions (82 per cent). Preparing for your PIP assessment. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. What you should say during the PIP assessment. Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. If your overall health is getting better, your award will be minimized or stopped. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. The survey then went on to discuss video calls as an option. You will need to contact the assessment provider and request a home assessment. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. Those who changed their preference to video call tended to have previously opted for telephone assessments or had no preference. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). A predicted probability is the average estimated likelihood of claimants preferring an assessment channel (over all other available options) based on the variables included in these models. The number of achieved interviews was 1146. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. An example of data being processed may be a unique identifier stored in a cookie. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. The frequency of the other requests was too small to report on the outcome quantitatively. This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. You have rejected additional cookies. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. Well enough: For instance, you may be able to prepare and cook a meal, but you will not be able to eat it if it is deemed undercooked. In this brief blog, we will be talking about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). Assessments will now either be paper based or telephone. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Then get someone to come and sit with you at the next one as support? Unweighted base: only claimants who are comfortable with video assessments (n=492). Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. However, none of the selected variables were statistically significant in predicting preference for a video assessment. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). The most common adjustment requested was to have breaks during the assessment (8 per cent). In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). 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