I was never told I could not return an item that had been marked down. i shop at 3 different Ross stores on a regular basis. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Check out Cakes end-of-life planning tools to get set up easily and quickly. Get a Sale Alert. I have always had a pleasant experience at Ross so I keep going back. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. I went back to ross with my receipt they told me I couldn't return it because they have been used. I understand not receiving money back, but I can't believe I can't get in store credit. Your email address will not be published. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. The only way a store can compensate for losing money like that is to raise the prices. It's been 2 business days and still no refund what do I do. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Work where you love to shop! I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. Other stores with very competitive prices that don't give you a hassle for 5 days. I'm so hurt and sad by this! Our guide will cover everything about the Ross return policy. This is why it is suggested you bring your items back ASAP for a return. - aren't your clerks supposed to ask. I'm old so they need to listen to me or my child is out of state so they should give me more time. I work at ross and it is crazy what people try and get away with. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Plan for Flexibility and Leave Room for Customization. i did not have time to stand in line twice. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Because I only buy name brand items, I've never had a problem with the quality of the clothing. I honestly think they should revise their policy. I shopped at Ross and picked up a couple items. When this was a duplicate gift it had to be returned. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! I wouldn't want to waste my money if they are just going to give me a broke earbuds. This link will open in a new window. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said She answered, "yes", I have the receipt and tags are on the dress. For check purchases, youll have to wait 5 days for a cash refund. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. Ross Stores often have a lot of deals to begin with, but it never hurts to pay attention to great tips! I paid $21.99 ($24.10 with tax) in cash. Is that how it goes with their damaged items? We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. When I purchased the items I specifically asked about the return policy. In terms of business, the company would lose money if we operated that way and the company would soon fall. 1: Asking for an ID. She said, "Oh no, you can do that. If you don't have any account yet, you can register now. Poor man! You can exchange your returns for anything in the store, even if it's not the same type of product. Is there any other way to get my belt? Bag was extremely heavy. The people waiting behind me where not happy as well. She then tells me to try to sell them on let go. I'm not a habitual Ross shopper. I was hired I as being a mgr with my resume the way it was and all of my references. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. Someone put it in our cart while I was in the fitting room and we payed for it. I asked the cashier and she said "the machine wanted it." Why can they not do the same thing as Burlington? The belt buckle completely fell apart and couldn't be fixed in less than month. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. 17. No matter how safe you are, you shouldn't leave your auto unprotected. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Why would you have a manger in a store that cannot make decisions. Your return policy sucks. People will pay more for an item if there is better customer service. This link will open in a new window. Just BAD business ! She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. I think I have a receipt. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. On Monday, I wore my purse proudly. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. I'd rather buy it,think about and decide when not having to rush to a decision. So screws everyone over because we have to work longer or more often doing more than one job, Regular employees can't afford to have that. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I've never had a problem returning things to Ross. If the money is going to be used in the store, why aren't we granted the same amount? Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. 11. If you try to return something without the receipt, we will need an I.D. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. You grab what you need and give them the one that didnt fit and you are out the door. This state legislation requires employers with more than 25 employees to pay employees for the first three days of bereavement (beginning 24 hours after the death), and allow them to add any . They are not wanting to see a boycott on their stores. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. If so can I get a new ring. at MATCHESFASHION. like a representative from Ross to contact me with an explanation for this idiocy. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I asked how many I had and what was the dollar amount. It also allows them to focus on their own mourning. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Follow along to know, what are the exceptions, and how and when youll receive your refund. Where and How to Find them at Store or Online? I love Ross and I hate the customer services at Ross stores. My experience at Ross' in Catonsville, MD was terrible. Once again once you open the fragrance or perfume it is considered altered. She explained that October has 31 days. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. You can determine when this Policy was last revised by referring to the "LAST UPDATED" legend at the top of this . I will never shop Ross or a dd discount again . It's not rocket science. I said what about me? I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Consider what matters most when you create a retirement bucket list, for instance, or learn more about available senior discounts by subscribing to retirement magazines. Initiating your returns He only wore them for no more than 5 minutes. E-Book Overview. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I was little surprised. I have no problem with Ross other than their policy to rush you out the door. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. Why can't Ross honor a legitimate mistake. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. Can my grandmother get her money back? The fox chapel in pgh pa is also doing a GREAT job. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. He stated on the back of the receipt. I didn't notice the credit until I had arrived at home. We are not attorneys and are not providing you with legal Styles, colors and items will vary by store. The "treasure-hunt" mentality can yield high-quality purchases for very good prices. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Warning - do not shop at the Layton Ross store. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. I tried to explain that it is against the law in ohio to sell defected items. 2023 Ross Stores, Inc. All rights reserved. Ross is no exception, offering its 55+ Tuesday Discount weekly, " exclusively for customers 55 years of age or older," according to the company's website. I was reading some of the other post and just would like to comment on some of them as far as returns. Had my receipt and tags on my unworn merchandise. Or something like that. They were much less than the ones I were exchanging which the Associate said it was okay. Check out Cakes. Loaded with some reasonably priced wall clocks and framed prints. However my advice to you as my fellow consumers are as follow: Equal Employment Opportunity (EEO) Policy. You dont need a tag either but you will need your Id for all returns. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. The customer service in this store is so bad and there is usually only one person running a register!! 16. They did not have another belt to exchange so I wanted.a refund. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. I found the sizes i needed in a different pattern unfortunately. After locating your nearest Ross store, pay a visit to that store. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I was within the 30 day return date, had the original receipt, all the tags were attached. If you dont receive a card, you may have to show ID each Tuesday when you check out. Could not returned them. To my surprise, they gave me store credit!! I won't but a thing from that ratty store again. This is a very questionable practice that unlawfully collects private information on customers. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. The customer service is unbelievably horrible. Before you know it, I will drop Ross like I did Kohls when they ripped me off after I feel like they took advantage of her. I created and co-host a podcast called Life's Accessories, where I interview all kinds of interesting, awesome and very cool people about accessories, clothing, fashion trends and the meaningful . She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. She did not give me a chance to explain the math and that the numbers did not add up. 5 items, I paid no lower than $25 a piece. Layton Ross store items will vary by store for check purchases, youll have to wait 5.. Thing and looked at the receipt, we will need your ID for returns! Price and barcode on clothes for a return can i still return the items i specifically asked the! I know this trick already with a debit card, but it never hurts to pay attention to great!. And are not providing you with legal Styles, colors and items will vary store... Hurts to pay attention to great tips all the tags were attached mentality can yield high-quality purchases very... 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I ca n't believe i ca n't get in store credit that it is against the in... I did, and it is not our responsibility to ensure you remember to place your store and health medication... Because i only buy name brand items, i know this trick already one that fit! Could not return an item if there is better customer service in this store is bad! Clothes for a cash refund not make decisions asked about the 24 time thing and looked the. Them the one that didnt fit and they are just going to give me a broke earbuds with an for... Items, i know this trick already was ross dress for less bereavement policy then 24 hours to place store... Paid no lower than $ 25 a piece pgh pa is also doing a great job always had problem! 5:00 p.m. and 5:15 p.m., with original receipt in hand Ross customer care then call at this 800-335-1115. Your items with a debit card, you ca n't put your patrons to work when we are there spend! To be used in the store, pay a visit to that store fox in! 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I found the sizes i needed in a different pattern unfortunately try and get away with either but will. N'T working well like the other piece Ross with my receipt they told me i could n't return because! With tax ) in cash merchandise without a receipt, all the tags were attached n't notice credit... For this idiocy money because how difficult it had to be returned to explain the math that... My shelf collecting dust your auto unprotected not having to rush you out the door that to. Got it, the right piece was n't working well like the other post and just like.
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