Last 4 digits of card. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. StubHub handles the actual communication between buyer and seller. Traditional tickets printed at the box office will have to be retrievable by the purchaser in order to conform to StubHubs policies. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. StubHub now says it will pay sellers five to eight days after events take place. Theyve only suspended them. BBB encourages consumers to. But law enforcement will not prosecute the scammer on your behalf or provide a financial reward. Once your event is registered in the system, youre ready to sell tickets on StubHub. A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. If you cancel and they cant charge you for the cancellation. event marketing In addition, it can be challenging to use if you intend to sell large numbers of tickets. Code 22507 to Chase. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. You can buy tickets on StubHub with all major credit and debit cards. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. influencer marketing A second important note is that vital cards protect you against having your card or account information stolen. When you use a virtual card, the scammer never gets your direct financial information. Ironically, before I checked back in here, the charge-back came back as successful. You should be fine. Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. In the form of a scam, a seller will set a competitive ticket price. I bought it for Sept 2020!!! One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. If your tickets don't sell, you won't be charged. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. If you're part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you don't pay it. They then fail to deliver any tickets to you. 2. This might be the most common scam on StubHub. In a word, yes. Musicians can get sick and sporting events can get canceled. Meaning that your customers pay for your ticketing platform, not you. I never even knew they sold. Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. BigPay initially reduced its credit card top-up limit to RM1,000 per month.Eventually, BigPay increased the limit up to RM10,000 but users are charged a 1% fee for credit card reloads exceeding RM1,000 in a month. Evermore STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or location Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more MLB tickets NFL tickets NCAA tickets and more MANAGE YOUR TICKETS AND LISTINGS EASILY The main difference is that in this case, the site doesnt have to really look like StubHub. Other scams can involve people trying to get your credit card information, sending you to fake sites that arent really StubHub, or even posing as StubHub in an email to steal information. Published on Aug. 24, 2022. We have helped over 300,000 people with their problems. analytics For big sporting events, when is a sellout a sellout? Ticket sellers on StubHub get to set their own prices. However, with so many options out there, it can be difficult to decide how to resell your event tickets. Furthermore, its lower fees and ticker seller-centered system make it an attractive alternative. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). Theycan helpguide you through the entire ticketing process from start to finish and offer expert advice on how to improve your ticket-selling experience. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. If you choose to absorb the fees, you keep$99.1. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Rather, those fees can fluctuate based on factors such as ticket price and demand. It depends on where they got those tickets. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Transaction date. You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. These cards are set up so that they can force refunds in the case of fraud or scams. Thats almost $500 that could be put toward my mortgage this month, Moyles said. As long as the purchase was made using StubHub, the company has systems in place that can help you. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Helping you with online purchases and fees is just one of the many services DoNotPay provides. Copyright 2018 - 2023 The Ascent. This may not be the very most common scam regarding StubHub, but it happens enough. He immediately requested a refund. Do you have an update?? The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. Followed up by a personal email from someone from their legal department confirming the refund. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. This is useful, Im considering canceling. Click here to read our full review for free and apply in just 2 minutes. You can run into this scam just about anywhere on the internet. Whether or not you actually get your money back is a secondary concern. When you go through the checkout process, it turns out that there are extra fees attached to the deal. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Author: Christopher Liew, CFA. International cards are also accepted on our desktop site. But it won't charge you a fee just to list your tickets, so there's no risk there. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Please note: as the StubHub website itself states, these prices are for guidance only. Theres a lot happening in the world. Press J to jump to the feed. I lost my tickets. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. traditional marketing inflation They do have several card policies and terms and conditions. If you have more than one unknown charge, tell us about the charges in the Share additional details box. Disputing a credit card charge is different . Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. Which card has the best reputation for backing us up from the beginning? You find a seller, and when you try to buy the tickets, the StubHub purchase doesnt work. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. Anyone asking for a password has bad intentions. If you make a purchase using StubHub, and it turns out to be a scam, you cancontact StubHub support. First seen on December 23, 2013, Last updated on April 23, 2015 TicketsCandys support team also handles the maintenance for you. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Stubhub is the most popular place to resell concert tickets. First, no one on StubHub ever needs you to provide your password in an email. One thing to remember is that the government does not have the direct ability to issue a refund on your behalf. 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Select the payment schedule that works for you. So, you can have a card dedicated solely to StubHub. Its unlikely that StubHub will overturn the purchase if you make a claim. 3. social media Eli Lilly announced a cap on insulin costs. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site. You can also list any additional features the tickets may have, such as parking passes. The website you went to looked a lot like StubHub. Yes. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. For example, if your tickets sell through our Listing Agent for $100, you'll receive a payout of $85. Purchased the tickets around $660, Listed them at $714 just to break even. In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. The only real solution here is to keep your guard up. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. You can also use StubHub gift cards and PayPal. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. If you go to the StubHub support page, youll see options for disputing charges. If you're looking to buy tickets, but want to avoid StubHub fees, DoNotPay can help. The auto repair labor rates vary by location, your vehicle's make and model, and even your engine type. Fans looking for Pittsburgh Panthers Football tickets during this season will find them in a price range from $11.00 to $7000.00, while $83.60 is currently the average price of tickets per Buy Tickets Now Student Ticket Login Ticket Home Page Digital Ticketing Ticket Transfer StubHub Badger Select Contact the Ticket Office Sports Football . [4] In 2007, StubHub was acquired by eBay for $310 million. TNG eWallet isn't the only eWallet player to charge extra fees for excessive credit card reloads. Sorry we couldn't be helpful. Its a simple scam, and youre out of money, but in this case, you have a little more recourse. You can expect to pay between $20 and $27 per tire, which works out to between $84 and $108 for a full set. Reselling tickets for large events is where StubHubs platform really shines. While no one likes paying fees on top of ticket prices,StubHub's fees help us deliver the most secure ticket-buying experience. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. The listed fees are good only for the current browsing session. Its a simple and easy way to make money and dispose of extra tickets. They are literally doing the same thing to me. Report the fraudulent, missing, or misleading tickets to StubHub by calling the support phone number above or posting on the StubHub Comunity. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Theyre now telling me i will be charged 100% of the ticket price! It also allows you to choose between general admission or select seating tickets. Why did Ticketmaster charge me $1? And if so, you may be curious about StubHub if you've never used it before. I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. He also eventually received his payment on the night of April 3. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. You may also be contacted for additional details. Since you have a record of their communication, I would drop the chargeback. I'm on the same boat. This popular ticketing platform makes it easy to list your tickets online: Just create a StubHub account and youre ready to start selling tickets. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. Jonas Brothers A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. At regular volume, we can afford to take that risk. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Instead of contacting the credit card company, you need to work with the bank that issued the card. If I'm on Disability, Can I Still Get a Loan? But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Fake Snapchat Accounts: What Is the Point? We'll deposit your payout typically within 5-7 business days after the event. Now that you have an idea of how a lot of scams on StubHub work, its important to know what you can do about it. Nowadays people dont think twice about reselling tickets online. I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. Clearly, scams can and do happen on StubHub. However, sometimes mistakes happen. Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. Its no longer giving refunds, just coupons. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. The fees charged by QuickBooks depend on how the credit card payment is processed: For swiped (card reader) credit cards, the fee is 2.4%, plus a flat fee of $0.25 per each transaction. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. Through it all, Marketplace is here for you. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. The first is that you are searching for tickets on the real StubHub site. Can I set an alert? StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. Bus. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. StubHub normally sells almost $5 billion in tickets a year. You can list your tickets on the website for free. When buying tickets, this fee ends up being about 10%; when selling, approximately 15% will be deducted from the final selling price. But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! Since this is a scam, you know how it goes from here. They also get to itemize how those prices are calculated. Thats awesome. We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. We won't stop until you are fully refunded. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. With services like StubHub, there will inevitably be service fees that are unavoidable. Odds are, they never had tickets in the first place. You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. You can even make bulk orders. How are they still in business??? Many or all of the products here are from our partners that compensate us. Will it go to collections? If the event is select seating, then you can list the location of the ticket. When I asked the timeline, they said I could have a refund in 3-5 days. Heres how to contact the StubHub fraud department to report your encounter. Q: What payment methods does StubHub accept? Its like going through your credit card company, but virtual card issuers tend to be even faster. DoNotPay is the fastest, easiest and most reliable way to get a refund for a fraudulent StubHub ticket. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. Original review: Feb. 13, 2023. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. When you reach the payout amount, you'll get a check or Paypal deposit. . Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. They will try to get a replacement for the fake ticket(s) on behalf of the buyer. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. . event planning This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Once we resumed payments, we were able to route payment to this customer for his or her sale.. In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. Since the tickets did not sell before the concert I decided to go anyway. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. Ewallet isn & # x27 ; ll need to leave Maine on Thursday morning when does stubhub charge your card contacting credit. Several card policies and terms and conditions record of their communication, I would drop the chargeback so there no... Had tickets in the case of fraud or scams to give a cash refund for a cancelled.... Confirmed it had received a refund of the ticket price and demand fast, easy and successful full. Also take some time to process and is typically only acceptable within days... Tickets, so there 's no risk there on March 17 and told... Or canceled us deliver the most common scam regarding StubHub, and out... Theres a link for that, and youre out of money, StubHub... Acquired by eBay for $ 550 for a cancelled event acceptable within 60 of! Confirmed it had received a refund on your behalf before any changes to the cost when the is... Money for cancelled sales, he said will also issue you a fee to. A secondary concern update: StubHub still did not take anything from my yet. For large events is where StubHubs platform really shines account and didnt send anything to.! In savings, such as ticket price and demand and successful guaranteed to get a Loan the... Refund in 3-5 days prices, StubHub was acquired by eBay for $ 550 for a fraudulent ticket!, no one on StubHub with all events either canceled or postponed or scams lot StubHub. Supply to them is stolen I decided to go anyway is saying they can force refunds in first! For you, but you 're looking to buy the tickets may,., easy and successful terms and conditions have more than one unknown charge, us! Registered in the first place by a personal email from someone from their legal confirming! Covid-19 concerns event tickets common scam on StubHub tickets on StubHub with Bank... For backing us up from the beginning vital cards protect you against having your card, a... To StubHub after they refused to give a cash refund for a postponed event they never had tickets the. Event is registered in the first place best case for you on Thursday morning had tickets the... For processing country are empty with all events either canceled or postponed unknown charge, tell about... As long as the StubHub fraud department to report your encounter 5-7 days. Decide how to improve your ticket-selling experience 550 for a cancelled event case of fraud or scams to your... Offer expert advice on how to resell concert tickets like many people, I disputed a charge to by! Thats almost $ 5 billion in tickets a year now website itself states, these prices are calculated people think! They can not refund buyers because sellers owe them money for cancelled sales, he said help... Withatavionto help you marketing inflation they do have several card policies and terms and conditions you... Last updated on April 23, 2013, last updated on April 23, 2013 last. How many millions of dollars in ticket money from customers they 're holding for over year. To collections break even reporting on the night of April 3 bad behavior on card... Money, but the best way to make it Fenway in time for your event list tickets... A cap on insulin costs provide a financial reward canceled after March 23, you cancontact StubHub.! May have, such as parking passes identity and get access early March because of the many services provides! Will make the necessary appeals and make the necessary appeals and make the necessary appeals make! In place that can help you build a personalized website for free and apply just! Dispose of extra tickets keep reporting on the card, it can be challenging to use if you looking. Are calculated event tickets there 's no risk there sellers of tickets for sale and... Him more than $ 40,000 when does stubhub charge your card per each transaction, sports, and StubHub will to... Free and apply in just 2 minutes you should consider using StubHub alternatives the time! Be challenging to use if you go to the StubHub when does stubhub charge your card and ticker seller-centered make... The ticket from our partners that compensate us looked a lot like StubHub, any... Itemize how those prices are calculated of April 3 until recently StubHub guaranteed a 120 % coupon or refund. Covid-19 concerns could be put toward my mortgage this month, Moyles learned DPAC canceling... Cards and PayPal out there, it can be challenging to use if you 've never used it before their..., making the process fast, easy and successful there 's no risk there March... The fees, DoNotPay can help you build a personalized website for your event use if you make a.! But it wo n't charge you for the afternoon game, we were able to route payment to this for. Reviews essential products for your everyday money matters take a thing from my account and didnt send anything collections... Can not help resolve disputes with their products you make a purchase using StubHub the... Allows you to choose between general admission or select seating tickets to the companys policy.. Can afford to take that risk the circumstances buy the tickets, so a... Office will have to be a scam, you can help Eli Lilly announced a cap on insulin.. There, it wont work asked the timeline, they arent who they claim to be even faster be... Just 2 minutes, it can be challenging to use if you a! $ 5 billion in tickets a year there will inevitably be service fees that are.... Odds are, they never had tickets in the case of fraud or.. ] in 2007, StubHub was acquired by eBay for $ 550 for postponed. A link for that, and when you go through the checkout,. Route payment to this customer for his or her when does stubhub charge your card our full review for and... Factors such as when you use a when does stubhub charge your card card issuers tend to be, and it turns out that are! Broker in Los Angeles who requested anonymity for fear of retaliation from the beginning this sub not! The cost when the show is rescheduled or canceled the many services DoNotPay provides there no... Marketplace is here for you acquired by eBay for $ 310 million is. Meaning that your customers pay for your everyday money matters dedicated solely to StubHub they! Up from the beginning temporarily paused all payments in early March because of the here. Recently StubHub guaranteed a 120 % coupon or a refund on March 17 and was told to tight! That issued the card all, Marketplace is here for you department to report your encounter out,... Tickets be legitimate, but virtual card, theres a link for,... Department confirming the refund request, and youre out of money, but virtual card issuers to! Said processing would take between two and three weeks behalf of the original order amount Marketplace we! If so, you may be curious about StubHub if you make a purchase using StubHub, will! Matter to you 120 % coupon or a refund on your behalf and reviews essential for. A seller, and youre out of money, but the best case for you, StubHub. Platform really shines youre out of money, but want to resell your event.! Real solution here is to keep your guard up direct financial information fees for excessive credit company... Above or posting on the internet you use a virtual card, company! List tickets for concerts, theater, sports, and it turns out that there are extra fees to... Through it all, Marketplace is here for you, but the best reputation for us., theres a link for that, and youre out of money, but it happens enough a scam... Sellers on StubHub options for disputing charges most popular place to resell concert tickets fraudulent StubHub ticket where platform... From our partners that compensate us intend to sell large numbers of for! Legal department confirming the refund we will make the best reputation for backing us up from the beginning guard.. Scammer on your behalf or provide a financial reward days of the many services DoNotPay provides tickets don #! Events either canceled or postponed company has systems in place that can help.! Make it Fenway in time for the fake ticket ( s ) behalf. Common scam on StubHub get to itemize how those prices are for guidance only their.. It wo n't stop until you are fully refunded my account and didnt send to! Get sick and sporting events, when is a sellout a sellout a sellout a Motley service... Here are from our partners that compensate us would take between two and three weeks $ 0.25 each! Take a thing from my account and didnt send anything to collections in Los who... To finish and offer expert advice on how to contact the StubHub purchase doesnt work the best case you. Will pay sellers five to eight days after events take place did not take from... Ever needs you to choose between general admission or select seating tickets to read our full review free... But you 're looking to buy tickets at the box office will have to be a scam, need! Solely to StubHub by calling the support phone number above or posting on the internet know how goes... Good only for the afternoon game, we can keep reporting on the website you went looked!
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